Charlotte has been at the SW London Health and Care Partnership (STP) for 18 months. Previously she was Director of Communications at The London Ambulance Service, and has worked for NHS England, London and the South, in various acute, mental health and community NHS Trusts across London and the South East, and at the Department of Health, for over 20 years. Charlotte is a strong believer in partnership working, integrated communications and engagement, and that supporting her team to be brilliant, is the most important part of her job.

Steph Hood has advised and supported boards, ministers, policy-makers and senior management teams in the NHS with effective and strategic engagement and communications for over 25 years. At a national, regional and local level she has established, developed and led high performing, award-winning teams.  Working with and across different health organisations she has led and delivered communications and engagement and public consultations for many high-profile NHS reconfiguration programmes across the country and has developed significant experience and expertise in this area.  She has worked extensively at board level to develop strategies and manage change in and across policy-making, provider and commissioning organisations, as well as supporting and advising on day-to-day reputational issues and crisis management.  Steph has led several high-profile national programmes to develop communications and engagement expertise and delivery within the NHS. In 2014 Steph founded a communications consultancy, Hood & Woolf.  She is a graduate of the University of Birmingham and has a master’s degree from the London School of Hygiene and Tropical Medicine.  She is a member of the Chartered Institute of Public Relations.